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We Value Your Privacy

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Your Privacy at The Refrigeration House

We are committed to protecting your personal information while providing exceptional service for your refrigeration and HVAC needs.

Types of data we collect Why we need this?

    Contact and shipping details
    Payment and order information
    Product preferences and purchase history
    Device and browsing data
    Service and support interactions

When and how we collect data See examples

DATA YOU PROVIDE

    Creating an account
    Placing an order
    Requesting technical support
    Subscribing to our newsletter
    Contacting our sales team

DATA WE COLLECT

    Browsing product pages
    Using price calculators
    Viewing technical specifications
    Downloading product manuals
    Interacting with customer service

How we use your data Detailed explanation

    Process orders and deliveries
    Provide product technical support
    Improve our product catalog
    Send order updates and service alerts
    Personalize your shopping experience

Third parties we work with Our trusted partners

    Payment processors: Razorpay, Stripe
    Shipping partners: Delhivery, FedEx
    HVAC manufacturers: Siemens, Honeywell
    Analytics: Google Analytics, Hotjar
    Support tools: Zendesk, Freshdesk

Our use of cookies Manage preferences

    Essential for order processing and cart management
    Remember your product preferences
    Analyze website performance
    Optional marketing cookies (you control)

Your rights Exercise your rights

    Access your purchase history
    Update account information
    Request order cancellation (pre-shipment)
    Manage communication preferences
    Request data deletion (within legal limits)

For HVAC-specific privacy concerns or technical support:
tejpal@therefrigerationhouse.com
+91 9873453434 | Daryaganj, New Delhi - 110002